SHIPPING

Thank you for visiting and shopping at ANGIE XYLAS.

Australian orders over $150.00 AUD and International orders over $300.00 AUD will receive free shipping.

TIME

• Please allow 1-2 days for your order to be dispatched.
• If you have purchased items that are 'MADE TO ORDER' they will be shipped to you when they are complete.
• Deliveries are sent out Monday - Friday between normal business hours. Orders placed on weekends and public holidays will be processed on the next working day.
• In busy times, shipments may take up to 2-3 days to process. If there will be a significant delay in shipment of your order, we will contact you via email or telephone with further information.

CONFIRMATION

• You will receive a Shipment Confirmation email once your order has been fulfilled containing your tracking number(s).

OTHER

• All orders are sent out securely with sufficient packaging to ensure your order arrives in perfect condition. ANGIE XYLAS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment provider to file a claim.

CUSTOMERS OUTSIDE OF AUSTRALIA - INTERNATIONAL SHIPPING

• $45 International shipping.
• All international orders are shipped via DHL Express.
• International shipments may incur customs and import taxes. ANGIE XYLAS does not take responsibility for these costs if they occur. These fees vary country and country and we are not able to control the amount. Before placing an international order, please enquire with your local customs office to find out if charges may occur to your shipping destination.

 

RETURNS

HOW TO REQUEST A RETURN
If you would like to return your order for a refund/exchange please email hello@angiexylas.com to request a RETURNS FORM and further instructions on how to return your order. Please allow up to 10 working days for your return to be finalised once it is received at our Head Office.

If the below requirements are met, a refund/exchange will be given:

1. The return is requested within 14 days from date of purchase. 
2. The garment/accessories must be in their original condition with all packaging/security tags attached.
3. Garments/accessories must be unworn, unused and unwashed.
4. No damages or alterations have been made by the customer.
5. The entire item is sent back in its original packaging (this includes dust bags and/or other packaging material).

 

MADE TO ORDER:

• We are happy to offer an exchange or store credit for any Made To Order Items.
• Please note, orders may not be cancelled whilst in production.

DAMAGED ITEMS

• If your item/s have been damaged by inappropriate care methods or external circumstances we will not accept a return for a refund or exchange.
• We will also not accept any item not in its original condition, damaged or missing parts for reasons not due to our error.

RETURNS SHIPPING FEES/EXPENSES

• All return shipping fees are at the expense of the customer unless in the unlikely chance you have been shipped an incorrect or faulty item.

SALE ITEMS (IF APPLICABLE)

• Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

SHIPPING

• To return your product, you will be provided with a Returns form and instructions over email.
• You will be responsible for paying for your own shipping costs for returning your order and/or item.  
• Please use a trackable shipping service for any returns.

 

QUESTIONS
If we haven't answered any of your questions, please email hello@angiexylas.com for more information.