Refund policy

HOW TO REQUEST A RETURN:

  • If you would like to return your order for a refund/exchange please email hello@angiexylas.com to request a RETURNS FORM and further instructions on how to return your order.
  • Please allow up to 10 working days for your return to be finalised once it is received at our Head Office.

MADE TO ORDER RETURNS:

  • IF YOU ARE NOT COMPLETELY SATISFIED WITH YOUR PURCHASE, YOU MAY RETURN YOUR ITEM(S) FOR STORE CREDIT WITHIN 14 DAYS OF RECEIVING

REQUIREMENTS:

If the below requirements are met, a refund/exchange will be given:

  • The return is requested within 14 days from date of purchase. 
  • The garment/accessories must be in their original condition with all packaging/security tags attached.
  • Garments must be unworn, unused and unwashed.
  • No damages or alterations have been made by the customer.
  • The entire item is sent back in its original packaging (this includes dust bags and/or other packaging material).

DAMAGED ITEMS

  • If your item/s have been damaged by inappropriate care methods or external circumstances we will not accept a return for a refund or exchange.
  • We will also not accept any item not in its original condition, damaged or missing parts for reasons not due to our error.

RETURNS SHIPPING FEES/EXPENSES

  • All return shipping fees are at the expense of the customer unless in the unlikely chance you have been shipped an incorrect or faulty item.

If you would like an EXCHANGE

  • We can offer an exchange on your Made To Order item if the sizing isn't quite right. Email hello@angiexylas.com for more help.

If you would like a REFUND (if applicable): 

  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days. 
  • If for some reason your refund is late and/or missing, please contact your account provider and check your bank account again. If further problems persist after contacting your provider and checking your account, please contact hello@angiexylas.com

SHIPPING:

  • To return your product, you will be provided with a Returns form and instruction over email.
  • Please note customers will not be refunded for initial shipping costs and are responsible for all related shipping fee's for their return. We regret that we cannot be held responsible for anything lost or damaged in transit.
  • Please note, we do not cover shipping costs for international returns or exchange orders. All customers are responsible for all duties and taxes related to their return or exchange. If you want to return or exchange your item, please email hello@angiexylas.com for an exchange form within 14 days of your order's arrival.

QUESTIONS? 

  • If we haven't answered any of your questions, please email hello@angiexylas.com for more information.