Shipping policy

Thank you for visiting and shopping at ANGIE XYLAS.

 

AUSTRALIA

  • AUSTRALIA POST Standard and Express Delivery Available
  • DHL Express Available On Request
  • Free Shipping on orders over $250.00AUD
  • Need a same day courier once your item is ready? Contact us here.

REST OF WORLD

  • DHL Express. We can also ship with Australia Post Express however this will result in longer transit time.
  • Free Shipping on orders over $350.00AUD
  • International shipments may incur customs and import taxes. ANGIE XYLAS does not take responsibility for these costs if they occur. These fees vary country and country and we are not able to control the amount. Before placing an international order, please enquire with your local customs office to find out if charges may occur to your shipping destination.

TRACKING

  • Australian customers, please use your tracking reference here.
  • International customers, please use your tracking reference here.

TIME:

  • If you have purchased items that are 'MADE TO ORDER' they will be shipped to you when they are complete. Check individual product pages for production timelines.
  • Deliveries are sent out Monday - Friday between normal business hours. Orders placed on weekends and public holidays will be processed on the next working day.
  • In busy times, shipments may take up to 2-3 days to process. If there will be a significant delay in shipment of your order, we will contact you via email or telephone with further information.
  • Split deliveries - if one of your item/s is on pre-order and other items can be ready earlier, you are welcome to receive the ready items earlier. Alternatively, once your order is complete in full - we will ship out all items in one parcel.

CONFIRMATION:

  • You will receive a Shipment Confirmation email once your order has been fulfilled containing your tracking number(s).

OTHER:

  • All orders are sent out securely with sufficient packaging to ensure your order arrives in perfect condition. ANGIE XYLAS is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment provider to file a claim.